Resource Library

New research shows over half of IT leaders are pursuing agentic AI to improve service quality and manage infrastructure complexity. Most are figuring it out as they go. Learn from leaders who’ve been there.

Join us for this executive fireside chat. Connect with Kellie Romack, CDIO at ServiceNow — where 90%+ of employee IT requests are handled autonomously by AI — and Mark Wittenburg, CIO for the City of Raleigh — where 95% of help tickets are auto-summarized and approved. Get ready for an honest conversation about the lessons they learned along the way.

You'll leave with:

• Why now is the right time to progress your autonomous IT journey
• A clear, actionable blueprint to take back to your organization
• Where to invest next to keep up with the pace of innovation

Speakers:

• Kellie Romack, Chief Digital Information Officer, ServiceNow
• Mark Wittenburg, Chief Information Officer, City of Raleigh