Gartner Report: Adopt AI-Driven Service Enablement to Align ITSM With Agile Methodologies

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Traditional, centralized IT Service Management (ITSM) can slow down agile development and product teams, directly conflicting with DevOps approaches. In “Adopt AI-Driven Service Enablement to Align ITSM With Agile Methodologies,” Gartner explains how organizations can move from centralized control to a service enablement model, with AI accelerating the shift.
 
Key takeaways
 
  • How to shift from centralized control to service enablement: Learn why it’s important to break down the walls between development, QA, and support.
  • Where AI and agentic capabilities can accelerate service management: Explore how AI agents can intelligently swarm, automate change-risk advisory, and proactively detect problems.
  • How to align ITSM metrics with DevOps outcomes: See how to evolve operational KPIs such as MTTD and MTTR towards measurements, such as reliability and lead time for changes.
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Artificial Intelligence, Business Operations, Digital Transformation

See more from

Atlassian

Share on
Categories

Artificial Intelligence, Business Operations, Digital Transformation