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Adoption of AI chatbot technologies has proven to be one of the most common and impactful enterprise applications for artificial intelligence. Prevalent use cases include customer service and support, virtual helpdesks, and lead generation. While relatively nascent, AI agents are demonstrating their value by helping users initiate purchases and returns, scheduling appointments and reservations, and automating a number of other workflows.

Organizations that plan to leverage AI chatbots need to be aware of the associated safety and security risks in order to plan for and respond to them accordingly. Not only can these solutions misrepresent your business and share inaccurate information—they can be exploited to distribute malicious content, extract confidential customer and business data, and perform unintended actions on behalf of other users. In this brief, you’ll learn about the key risks and applicable mitigations to safely deploy AI chatbots and agents in your organization.

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