Unlock High-Velocity Teams: The Total Economic Impact of Jira Service Management
In today’s rapidly evolving digital landscape, traditional IT service management (ITSM) approaches often fall short in addressing the complexities of modern business environments. Jira Service Management from Atlassian is designed to enhance collaboration and efficiency across IT, development, and business teams. It integrates end-to-end practices across service request, incident, problem, change, knowledge, asset, and configuration management, which can empower teams to deliver high-velocity service experiences by improving visibility and accelerating the flow of work. Additionally, the AI capabilities of the Atlassian platform — including process automation, machine learning, and generative AI (genAI) — can enhance collaboration across teams and enable support and service agents to work smarter with less effort.
Atlassian commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Jira Service Management. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Jira Service Management on their organizations.
