Warehouse Group Cuts TCO by 25% with Jira Service Management
Challenge: Amid rising costs and customer expectations, the Warehouse Group sought a new service management solution to lower TCO while delivering even more value and better service.
Solution: TWG switched from one of the most widely known ITSM tools to Jira Service Management, creating a connected system of work with Atlassian apps.
Impact: After rolling out Jira Service Management in five months (14x faster than their previous tool), TWG achieved an estimated 25% reduction in cost of ownership, based on internal analysis, and helped employees collaborate to deliver even better service.
